Matrix42 FastViewer vs. LogMeIn Rescue
A side-by-side comparison based on G2 review data.
| Metric | Matrix42 FastViewer | LogMeIn Rescue |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 84 | 239 |
| Ease of use | 8.9 | 9.3 |
| Ease of setup | 8.4 | 9.4 |
| Quality of support | 9.0 | 9.0 |
| Meets requirements | 9.0 | 9.3 |
| NPS | 49.367089 | 71.748879 |
| Small Business | 50.0% | 32.9% |
| Mid-Market | 41.7% | 40.1% |
| Enterprise | 8.3% | 27.0% |
| Total page views | 84 | 1,090 |
| Total LLM citations | 258 | 3,153 |
Matrix42 FastViewer
Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance.
- Ease of Use
- Remote Work
- Security
- Video Conferencing
- Video Quality
- Reliability
LogMeIn Rescue
LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience.
- Ease of Use
- Remote Support
- Remote Access
- Remote Control
- Customer Support
- Reliability