ManageEngine ServiceDesk Plus vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus | TOPdesk |
|---|---|---|
| Overall rating | 4.2 | 4.1 |
| Review count | 253 | 30 |
| Ease of use | 8.7 | 8.3 |
| Ease of setup | 8.4 | 7.7 |
| Quality of support | 8.4 | 9.0 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 46.153846 | 42.857143 |
| Small Business | 9.6% | 20.0% |
| Mid-Market | 59.0% | 43.3% |
| Enterprise | 31.5% | 36.7% |
| Total page views | 954 | 251 |
| Total LLM citations | 19,314 | 1,529 |
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive