ManageEngine ServiceDesk Plus vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 253 | 2,010 |
| Ease of use | 8.7 | 8.8 |
| Ease of setup | 8.4 | 8.4 |
| Quality of support | 8.4 | 8.8 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 46.153846 | 65.143464 |
| Small Business | 9.6% | 6.0% |
| Mid-Market | 59.0% | 21.9% |
| Enterprise | 31.5% | 72.1% |
| Total page views | 954 | 8,309 |
| Total LLM citations | 19,314 | 29,556 |
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations