ManageEngine ServiceDesk Plus vs. Milvus TI
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus | Milvus TI |
|---|---|---|
| Overall rating | 4.2 | 4.8 |
| Review count | 253 | 132 |
| Ease of use | 8.7 | 9.4 |
| Ease of setup | 8.4 | 9.2 |
| Quality of support | 8.4 | 9.3 |
| Meets requirements | 8.8 | 9.5 |
| NPS | 46.153846 | 92.424242 |
| Small Business | 9.6% | 44.7% |
| Mid-Market | 59.0% | 42.4% |
| Enterprise | 31.5% | 12.9% |
| Total page views | 954 | 1,093 |
| Total LLM citations | 19,314 | 319 |
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive
Milvus TI
O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento.
- Asset Management
- Efficiency
- Ticket Management
- Automation
- Ticketing System
- Tracking Ease