ManageEngine ServiceDesk Plus vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus | Freshservice |
|---|---|---|
| Overall rating | 4.2 | 4.6 |
| Review count | 253 | 1,366 |
| Ease of use | 8.7 | 9.3 |
| Ease of setup | 8.4 | 9.0 |
| Quality of support | 8.4 | 9.1 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 46.153846 | 75.644917 |
| Small Business | 9.6% | 18.0% |
| Mid-Market | 59.0% | 60.9% |
| Enterprise | 31.5% | 21.1% |
| Total page views | 954 | 3,143 |
| Total LLM citations | 19,314 | 28,238 |
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface