G2 Vendor Directory

ManageEngine ServiceDesk Plus vs. AssetSonar

A side-by-side comparison based on G2 review data.

MetricManageEngine ServiceDesk Plus

by Zoho

AssetSonar

by EZO

Overall rating4.24.5
Review count25389
Ease of use8.79.0
Ease of setup8.48.8
Quality of support8.49.3
Meets requirements8.88.8
NPS46.15384660.91954
Small Business9.6%10.1%
Mid-Market59.0%75.9%
Enterprise31.5%13.9%
Total page views9541,129
Total LLM citations19,3142,737

ManageEngine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.

Pros

  • Ease of Use
  • Features
  • User Interface
  • Integrations
  • Customer Support
  • Intuitive

AssetSonar

Cloud-based IT asset management platform bringing endpoint, identity, procurement, service, and usage data into one connected workspace so IT teams can see what they own, who is using it, where it is, and what needs attention. AssetSonar is EZO's connected IT management platform that unifies IT asset management (ITAM), IT service management (ITSM), and software asset management (SAM) in one system. It helps IT teams manage hardware, software, licenses, tickets, configuration items, patches, and employee technology workflows without stitching together spreadsheets and disconnected tools.

Pros

  • Asset Management
  • Ease of Use
  • Product Quality
  • Integrations
  • Efficiency
  • Simple