ManageEngine ServiceDesk Plus vs. BMC Helix ITSM
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus | BMC Helix ITSM |
|---|---|---|
| Overall rating | 4.2 | 3.7 |
| Review count | 253 | 301 |
| Ease of use | 8.7 | 7.6 |
| Ease of setup | 8.4 | 7.5 |
| Quality of support | 8.4 | 7.8 |
| Meets requirements | 8.8 | 8.3 |
| NPS | 46.153846 | 10.452962 |
| Small Business | 9.6% | 4.7% |
| Mid-Market | 59.0% | 20.3% |
| Enterprise | 31.5% | 75.0% |
| Total page views | 954 | 548 |
| Total LLM citations | 19,314 | 5,396 |
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management