ManageEngine ServiceDesk Plus MSP vs. Vivantio
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | Vivantio |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 15 | 295 |
| Ease of use | 8.4 | 8.8 |
| Ease of setup | 8.1 | 8.4 |
| Quality of support | 8.6 | 9.2 |
| Meets requirements | 9.3 | 8.9 |
| NPS | 42.857143 | 51.70068 |
| Small Business | 14.3% | 14.6% |
| Mid-Market | 50.0% | 57.3% |
| Enterprise | 35.7% | 28.1% |
| Total page views | 67 | 506 |
| Total LLM citations | 166 | 484 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
Vivantio
Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.
- Ease of Use
- Efficiency
- Customization
- Customizability
- Features
- Customer Support