ManageEngine ServiceDesk Plus MSP vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | TOPdesk |
|---|---|---|
| Overall rating | 4.4 | 4.1 |
| Review count | 15 | 30 |
| Ease of use | 8.4 | 8.3 |
| Ease of setup | 8.1 | 7.7 |
| Quality of support | 8.6 | 9.0 |
| Meets requirements | 9.3 | 8.8 |
| NPS | 42.857143 | 42.857143 |
| Small Business | 14.3% | 20.0% |
| Mid-Market | 50.0% | 43.3% |
| Enterprise | 35.7% | 36.7% |
| Total page views | 67 | 251 |
| Total LLM citations | 166 | 1,529 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive