ManageEngine ServiceDesk Plus MSP vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 15 | 2,010 |
| Ease of use | 8.4 | 8.8 |
| Ease of setup | 8.1 | 8.4 |
| Quality of support | 8.6 | 8.8 |
| Meets requirements | 9.3 | 9.1 |
| NPS | 42.857143 | 65.143464 |
| Small Business | 14.3% | 6.0% |
| Mid-Market | 50.0% | 21.9% |
| Enterprise | 35.7% | 72.1% |
| Total page views | 67 | 8,309 |
| Total LLM citations | 166 | 29,556 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations