ManageEngine ServiceDesk Plus MSP vs. Proactivanet
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | Proactivanet |
|---|---|---|
| Overall rating | 4.4 | 4.8 |
| Review count | 15 | 65 |
| Ease of use | 8.4 | 9.4 |
| Ease of setup | 8.1 | 9.1 |
| Quality of support | 8.6 | 9.5 |
| Meets requirements | 9.3 | 9.5 |
| NPS | 42.857143 | 93.75 |
| Small Business | 14.3% | 13.8% |
| Mid-Market | 50.0% | 52.3% |
| Enterprise | 35.7% | 33.8% |
| Total page views | 67 | 142 |
| Total LLM citations | 166 | 417 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
Proactivanet
Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries.
- Customization
- Customer Support
- Ease of Use
- Automation
- Configuration Ease
- Customizability