ManageEngine ServiceDesk Plus MSP vs. Helpdesk 365
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | Helpdesk 365 |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 15 | 258 |
| Ease of use | 8.4 | 9.5 |
| Ease of setup | 8.1 | 9.3 |
| Quality of support | 8.6 | 9.8 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 42.857143 | 85.214008 |
| Small Business | 14.3% | 14.3% |
| Mid-Market | 50.0% | 73.2% |
| Enterprise | 35.7% | 12.5% |
| Total page views | 67 | 1,405 |
| Total LLM citations | 166 | 2,418 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive