ManageEngine ServiceDesk Plus MSP vs. Halp
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | Halp |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 15 | 49 |
| Ease of use | 8.4 | 9.5 |
| Ease of setup | 8.1 | 9.4 |
| Quality of support | 8.6 | 9.7 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 42.857143 | 77.55102 |
| Small Business | 14.3% | 12.5% |
| Mid-Market | 50.0% | 83.3% |
| Enterprise | 35.7% | 4.2% |
| Total page views | 67 | 36 |
| Total LLM citations | 166 | 40 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
Halp
Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations teams at G2, Pipedrive, GitHub, Slack, ClassPass, and many more. Opening up a ticket is as simple as adding a 🎫 emoji (aka :ticket:) to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack's interface.