ManageEngine ServiceDesk Plus MSP vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | Freshservice |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 15 | 1,366 |
| Ease of use | 8.4 | 9.3 |
| Ease of setup | 8.1 | 9.0 |
| Quality of support | 8.6 | 9.1 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 42.857143 | 75.644917 |
| Small Business | 14.3% | 18.0% |
| Mid-Market | 50.0% | 60.9% |
| Enterprise | 35.7% | 21.1% |
| Total page views | 67 | 3,143 |
| Total LLM citations | 166 | 28,238 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface