ManageEngine ServiceDesk Plus MSP vs. BMC Helix ITSM
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | BMC Helix ITSM |
|---|---|---|
| Overall rating | 4.4 | 3.7 |
| Review count | 15 | 301 |
| Ease of use | 8.4 | 7.6 |
| Ease of setup | 8.1 | 7.5 |
| Quality of support | 8.6 | 7.8 |
| Meets requirements | 9.3 | 8.3 |
| NPS | 42.857143 | 10.452962 |
| Small Business | 14.3% | 4.7% |
| Mid-Market | 50.0% | 20.3% |
| Enterprise | 35.7% | 75.0% |
| Total page views | 67 | 548 |
| Total LLM citations | 166 | 5,396 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management