ManageEngine Remote Access Plus vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine Remote Access Plus | Freshservice |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 35 | 1,366 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 9.2 | 9.0 |
| Quality of support | 9.1 | 9.1 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 58.823529 | 75.644917 |
| Small Business | 52.9% | 18.0% |
| Mid-Market | 38.2% | 60.9% |
| Enterprise | 8.8% | 21.1% |
| Total page views | 129 | 3,143 |
| Total LLM citations | 290 | 28,238 |
ManageEngine Remote Access Plus
ManageEngine Remote Access Plus is an enterprise remote support and troubleshooting solution that enables IT teams and help desk technicians to securely access, diagnose, and resolve issues on remote endpoints from a centralized console. It supports Windows, macOS, Linux, and Android devices, with both attended and unattended remote access. Technicians can use built-in tools such as remote command prompt, task manager, registry, device manager, file manager, event viewer, Wake on LAN, and network performance monitoring to troubleshoot issues without being physically present.
- Automation
- Deployment Ease
- Easy Setup
- Ease of Use
- Easy Integrations
- Implementation Ease
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface