G2 Vendor Directory

Mailbutler vs. Hiver in Gmail

A side-by-side comparison based on G2 review data.

MetricMailbutler

by Mailbutler GmbH

Hiver in Gmail

by Hiver

Overall rating4.54.6
Review count651,296
Ease of use8.89.2
Ease of setup9.49.1
Quality of support9.39.3
Meets requirements9.19.1
NPS63.07692370.73751
Small Business88.3%66.7%
Mid-Market10.0%27.4%
Enterprise1.7%5.9%
Total page views2292,199
Total LLM citations3,1492,577

Mailbutler

This is Mailbutler, the email plugin which makes your inbox smarter. Mailbutler gives you a multitude of useful, productivity-boosting features which you can access right in your inbox. It improves on the native features of your Apple Mail, Gmail or Outlook email client by offering smart functionality.

Pros

  • Professional Appearance
  • Time-saving
  • Affordable
  • Customer Satisfaction
  • Ease of Use
  • Customer Support

Hiver in Gmail

Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface.

Pros

  • Ease of Use
  • Team Collaboration
  • Email Management
  • Communication
  • Customer Support
  • Collaboration