Lumin vs. ProProfs Knowledge Base Software
A side-by-side comparison based on G2 review data.
| Metric | Lumin | ProProfs Knowledge Base Software |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 803 | 32 |
| Ease of use | 9.2 | 9.6 |
| Ease of setup | 9.2 | 9.1 |
| Quality of support | 9.1 | 9.4 |
| Meets requirements | 9.1 | 9.2 |
| NPS | 70.207254 | 81.25 |
| Small Business | 62.1% | 43.8% |
| Mid-Market | 26.0% | 46.9% |
| Enterprise | 11.9% | 9.4% |
| Total page views | 1,359 | 420 |
| Total LLM citations | 109 | 410 |
Lumin
Lumin is a document and agreement workflow solution trusted by more than 100 million people worldwide. Create, edit and collaborate on documents with AI assistance, then send them for signing, all in one place. Standardize how agreements get done, close them faster and keep the work inside the systems your team already uses.
- Ease of Use
- Easy Editing
- Simple
- Editing
- PDF Editing
- Convenience
ProProfs Knowledge Base Software
ProProfs Knowledge Base is built to run your customer help center and internal knowledge base in one place, powered by AI to help organizations create, manage, and deliver help content for both audiences without switching tools. Teams use it to build public help centers, internal wikis, product documentation, SOPs, and onboarding resources, all from one workspace, reducing support tickets and centralizing company knowledge along the way.