Lumigo vs. ServiceNow Cloud Observability (formerly LightStep)
A side-by-side comparison based on G2 review data.
| Metric | Lumigo | ServiceNow Cloud Observability (formerly LightStep) |
|---|---|---|
| Overall rating | 4.8 | 4.6 |
| Review count | 83 | 20 |
| Ease of use | 9.4 | 9.3 |
| Ease of setup | 9.1 | 9.0 |
| Quality of support | 9.6 | 9.7 |
| Meets requirements | 9.1 | 9.2 |
| NPS | 86.746988 | 73.684211 |
| Small Business | 56.6% | 20.0% |
| Mid-Market | 33.7% | 35.0% |
| Enterprise | 9.6% | 45.0% |
| Total page views | 64 | 59 |
| Total LLM citations | 277 | 238 |
Lumigo
Lumigo is a cloud native observability and debugging platform purpose-built for serverless and containerized applications. With best-in-breed distributed tracing, Lumigo helps developers and engineers navigate the complexities of highly distributed cloud applications with confidence. Deployed with zero code changes, Lumigo connects every component in modern applications, from AWS serverless and containerized services to 3rd party integrations, making it easy and quick to find and fix bugs, errors or performance issues.
ServiceNow Cloud Observability (formerly LightStep)
Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.