Lumen Contact Center vs. UJET
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | UJET |
|---|---|---|
| Overall rating | 4.2 | 4.7 |
| Review count | 13 | 1,130 |
| Ease of use | 9.2 | 9.7 |
| Ease of setup | 7.9 | 9.6 |
| Quality of support | 8.6 | 9.6 |
| Meets requirements | 8.3 | 9.5 |
| NPS | 46.153846 | 82.379655 |
| Small Business | 38.5% | 9.5% |
| Mid-Market | 38.5% | 56.6% |
| Enterprise | 23.1% | 33.9% |
| Total page views | 46 | 820 |
| Total LLM citations | 106 | 1,074 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
UJET
UJET leads the way in AI-powered CX transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced agentic AI, multimodality, and a mobile-first approach. We infuse agentic AI across every aspect of the customer journey – from build and deployment, to end-customer, agent, and supervisor experiences – to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable analytics.
- Ease of Use
- Features
- Efficiency
- Helpful
- Simple
- Integrations