Lumen Contact Center vs. SalesCaptain
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | SalesCaptain |
|---|---|---|
| Overall rating | 4.2 | 4.4 |
| Review count | 13 | 295 |
| Ease of use | 9.2 | 9.2 |
| Ease of setup | 7.9 | 9.3 |
| Quality of support | 8.6 | 9.4 |
| Meets requirements | 8.3 | 9.4 |
| NPS | 46.153846 | 71.525424 |
| Small Business | 38.5% | 69.9% |
| Mid-Market | 38.5% | 29.8% |
| Enterprise | 23.1% | 0.3% |
| Total page views | 46 | 5,570 |
| Total LLM citations | 106 | 1,778 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
SalesCaptain
SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise.
- Automation
- Communication
- Ease of Use
- Helpful
- Communication Improvement
- Time-saving