Lumen Contact Center vs. Puzzel CX Platform
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | Puzzel CX Platform |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 13 | 166 |
| Ease of use | 9.2 | 8.8 |
| Ease of setup | 7.9 | 8.6 |
| Quality of support | 8.6 | 9.0 |
| Meets requirements | 8.3 | 8.6 |
| NPS | 46.153846 | 71.165644 |
| Small Business | 38.5% | 25.3% |
| Mid-Market | 38.5% | 53.8% |
| Enterprise | 23.1% | 20.9% |
| Total page views | 46 | 245 |
| Total LLM citations | 106 | 1,750 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
Puzzel CX Platform
Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools.
- Ease of Use
- Customer Support
- Helpful
- Efficiency
- Features
- User Interface