Lumen Contact Center vs. Nextiva
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | Nextiva |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 13 | 3,685 |
| Ease of use | 9.2 | 8.9 |
| Ease of setup | 7.9 | 8.7 |
| Quality of support | 8.6 | 9.2 |
| Meets requirements | 8.3 | 9.2 |
| NPS | 46.153846 | 67.041404 |
| Small Business | 38.5% | 76.7% |
| Mid-Market | 38.5% | 22.1% |
| Enterprise | 23.1% | 1.2% |
| Total page views | 46 | 8,328 |
| Total LLM citations | 106 | 15,292 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
Nextiva
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years.
- Customer Support
- Ease of Use
- Helpful
- Easy Setup
- Reliability
- Customer Service