Lumen Contact Center vs. Maqsam
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | Maqsam |
|---|---|---|
| Overall rating | 4.2 | 4.7 |
| Review count | 13 | 108 |
| Ease of use | 9.2 | 9.5 |
| Ease of setup | 7.9 | 9.2 |
| Quality of support | 8.6 | 9.3 |
| Meets requirements | 8.3 | 9.1 |
| NPS | 46.153846 | 83.018868 |
| Small Business | 38.5% | 58.1% |
| Mid-Market | 38.5% | 38.1% |
| Enterprise | 23.1% | 3.8% |
| Total page views | 46 | 717 |
| Total LLM citations | 106 | 3,040 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
Maqsam
The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world.
- Ease of Use
- Features
- Helpful
- Customer Support
- Call Management
- Easy Integrations