Lumen Contact Center vs. KrispCall
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | KrispCall |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 13 | 391 |
| Ease of use | 9.2 | 9.4 |
| Ease of setup | 7.9 | 9.4 |
| Quality of support | 8.6 | 9.2 |
| Meets requirements | 8.3 | 9.1 |
| NPS | 46.153846 | 73.316062 |
| Small Business | 38.5% | 80.0% |
| Mid-Market | 38.5% | 19.5% |
| Enterprise | 23.1% | 0.5% |
| Total page views | 46 | 3,376 |
| Total LLM citations | 106 | 8,386 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
KrispCall
KrispCall is an AI-powered business phone and contact center platform for sales and support teams. Businesses can get local, mobile and toll-free numbers across 100+ countries, manage calls and messaging from one workspace, automate outbound calling, coach agents during live conversations, and sync customer interactions with their CRM. KrispCall combines a Unified Callbox, multi-level IVR, call recording, Power Dialer, Bulk SMS, live call monitoring and coaching, call analytics, and AI-powered transcription and summaries.
- Ease of Use
- Customer Support
- Helpful
- Reliability
- Call Quality
- Call Recording