Lumen Contact Center vs. Kixie PowerCall & SMS
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | Kixie PowerCall & SMS |
|---|---|---|
| Overall rating | 4.2 | 4.8 |
| Review count | 13 | 867 |
| Ease of use | 9.2 | 9.4 |
| Ease of setup | 7.9 | 9.3 |
| Quality of support | 8.6 | 9.6 |
| Meets requirements | 8.3 | 9.4 |
| NPS | 46.153846 | 86.065574 |
| Small Business | 38.5% | 83.4% |
| Mid-Market | 38.5% | 15.7% |
| Enterprise | 23.1% | 0.9% |
| Total page views | 46 | 1,676 |
| Total LLM citations | 106 | 14,801 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
Kixie PowerCall & SMS
Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds.
- Ease of Use
- Helpful
- Customer Support
- Time-saving
- Automation
- Efficiency