Lumen Contact Center vs. Glia
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | Glia |
|---|---|---|
| Overall rating | 4.2 | 4.8 |
| Review count | 13 | 90 |
| Ease of use | 9.2 | 9.7 |
| Ease of setup | 7.9 | 9.4 |
| Quality of support | 8.6 | 9.6 |
| Meets requirements | 8.3 | 9.4 |
| NPS | 46.153846 | 87.640449 |
| Small Business | 38.5% | 19.0% |
| Mid-Market | 38.5% | 70.2% |
| Enterprise | 23.1% | 10.7% |
| Total page views | 46 | 1,688 |
| Total LLM citations | 106 | 4,605 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia’s Banking AI operating system is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record.
- Customer Support
- Helpful
- Ease of Use
- Efficiency
- Features
- Reliability