Lumen Contact Center vs. FreJun
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | FreJun |
|---|---|---|
| Overall rating | 4.2 | 4.8 |
| Review count | 13 | 81 |
| Ease of use | 9.2 | 9.9 |
| Ease of setup | 7.9 | 9.8 |
| Quality of support | 8.6 | 9.9 |
| Meets requirements | 8.3 | 9.9 |
| NPS | 46.153846 | 92 |
| Small Business | 38.5% | 21.0% |
| Mid-Market | 38.5% | 79.0% |
| Enterprise | 23.1% | 0.0% |
| Total page views | 46 | 987 |
| Total LLM citations | 106 | 1,842 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
FreJun
FreJun is a cloud telephony platform that automates your business calls. Users can make outbound business calls using a unique virtual number and receive inbound calls on the same number. The calls made through the virtual numbers can be recorded and integrated with any workflow tools such as CRM and ATS. Detailed call analytics and AI insights are generated to improve team performance. FreJun also provides a unique Automated calling feature (auto-dialer) where the user can automatically call a list of numbers.