Lumen Contact Center vs. CallHippo
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | CallHippo |
|---|---|---|
| Overall rating | 4.2 | 4.4 |
| Review count | 13 | 416 |
| Ease of use | 9.2 | 9.0 |
| Ease of setup | 7.9 | 9.0 |
| Quality of support | 8.6 | 9.1 |
| Meets requirements | 8.3 | 9.0 |
| NPS | 46.153846 | 70.559611 |
| Small Business | 38.5% | 75.7% |
| Mid-Market | 38.5% | 21.4% |
| Enterprise | 23.1% | 2.9% |
| Total page views | 46 | 1,650 |
| Total LLM citations | 106 | 10,009 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
CallHippo
CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
- Ease of Use
- Call Quality
- Reliability
- Easy Setup
- Customer Support
- Features