Lumen Contact Center vs. Aircall
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | Aircall |
|---|---|---|
| Overall rating | 4.2 | 4.4 |
| Review count | 13 | 1,681 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 7.9 | 9.1 |
| Quality of support | 8.6 | 8.8 |
| Meets requirements | 8.3 | 9.0 |
| NPS | 46.153846 | 66.788544 |
| Small Business | 38.5% | 55.0% |
| Mid-Market | 38.5% | 41.0% |
| Enterprise | 23.1% | 4.0% |
| Total page views | 46 | 5,460 |
| Total LLM citations | 106 | 31,209 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
Aircall
Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support.
- Ease of Use
- Easy Integration
- Features
- Reliability
- Call Recording
- Intuitive