Lumen Contact Center vs. 3CLogic Cloud Call Center
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | 3CLogic Cloud Call Center |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 13 | 50 |
| Ease of use | 9.2 | 8.9 |
| Ease of setup | 7.9 | 8.6 |
| Quality of support | 8.6 | 9.3 |
| Meets requirements | 8.3 | 9.1 |
| NPS | 46.153846 | 60.416667 |
| Small Business | 38.5% | 24.0% |
| Mid-Market | 38.5% | 32.0% |
| Enterprise | 23.1% | 44.0% |
| Total page views | 46 | 210 |
| Total LLM citations | 106 | 175 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
3CLogic Cloud Call Center
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and
- Customer Support
- Helpful
- Positive Experience
- Efficiency
- Response Time
- Ease of Use