G2 Vendor Directory

Lumen by Talkwalker vs. Zoho Social

A side-by-side comparison based on G2 review data.

MetricLumen by Talkwalker

by Hootsuite

Zoho Social

by Zoho

Overall rating4.34.6
Review count1372,980
Ease of use8.89.3
Ease of setup8.69.3
Quality of support9.48.9
Meets requirements8.69.0
NPS61.90476272.787227
Small Business39.3%88.2%
Mid-Market34.8%9.6%
Enterprise25.9%2.3%
Total page views8003,165
Total LLM citations74525,439

Lumen by Talkwalker

Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier. Lumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes.

Pros

  • Customer Support
  • Customization
  • Trend Analysis
  • Feature Quantity
  • Multi-platform
  • Training

Zoho Social

Zoho Social is an all-in-one social media management software designed for businesses of all sizes and agencies. It enables you to schedule and publish social media posts, manage conversations—including direct messages, comments, and mentions—across multiple channels, monitor keywords, competitors, and hashtags, generate reports, and more—all from a single platform. Supported channels: Meta (Facebook, Instagram, and Threads), Google Business Profile, YouTube, Pinterest, Mastodon, X (formerly Twitter), Bluesky, TikTok, WhatsApp, and Telegram.

Pros

  • Ease of Use
  • Post Scheduling
  • Centralized Management
  • Multi-platform
  • Easy Setup
  • Scheduling