G2 Vendor Directory

Lumen by Talkwalker vs. YouScan

A side-by-side comparison based on G2 review data.

MetricLumen by Talkwalker

by Hootsuite

YouScan

by YouScan

Overall rating4.34.7
Review count137311
Ease of use8.89.0
Ease of setup8.68.9
Quality of support9.49.8
Meets requirements8.69.2
NPS61.90476285.016287
Small Business39.3%47.6%
Mid-Market34.8%35.9%
Enterprise25.9%16.5%
Total page views8002,377
Total LLM citations7459,401

Lumen by Talkwalker

Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier. Lumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes.

Pros

  • Customer Support
  • Customization
  • Trend Analysis
  • Feature Quantity
  • Multi-platform
  • Training

YouScan

YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marketers, researchers, and public relations professionals who seek to understand their audience more comprehensively. By analyzing what customers say, do, and who they are, YouScan provides a holistic view of consumer interactions with brands, enabling organizations to make informed decisions based on real-time data.

Pros

  • Customer Support
  • Helpful
  • Ease of Use
  • Analytics
  • Social Listening
  • Intuitive