G2 Vendor Directory

Lumen by Talkwalker vs. Socialinsider

A side-by-side comparison based on G2 review data.

MetricLumen by Talkwalker

by Hootsuite

Socialinsider

by Socialinsider

Overall rating4.34.7
Review count137143
Ease of use8.89.5
Ease of setup8.69.6
Quality of support9.49.5
Meets requirements8.69.2
NPS61.90476280.147059
Small Business39.3%71.6%
Mid-Market34.8%19.9%
Enterprise25.9%8.5%
Total page views800487
Total LLM citations74512,562

Lumen by Talkwalker

Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier. Lumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes.

Pros

  • Customer Support
  • Customization
  • Trend Analysis
  • Feature Quantity
  • Multi-platform
  • Training

Socialinsider

Socialinsider helps senior social media leaders benchmark competitors and spot content patterns, so strategy decisions are data-driven. How Socialinsider is different 1. Competitive insights in seconds, not weeks Add competitor profiles and instantly benchmark performance across platforms. Socialinsider aggregates non-owned social data so leaders can see how competitors’ profiles, posts, and engagement evolve over time — without screenshots or spreadsheets. Key capabilities - Competitor profile-level analytics - Cross-platform benchmarking dashboards - Post-level competitor analysis 2.

Pros

  • Ease of Use
  • Helpful
  • Audience Analysis
  • Easy Setup
  • Analytics
  • Customer Support