G2 Vendor Directory

Lumen by Talkwalker vs. SOCi

A side-by-side comparison based on G2 review data.

MetricLumen by Talkwalker

by Hootsuite

SOCi

by SOCi

Overall rating4.34.5
Review count1375,028
Ease of use8.88.9
Ease of setup8.68.9
Quality of support9.49.0
Meets requirements8.69.1
NPS61.90476263.581781
Small Business39.3%53.3%
Mid-Market34.8%30.8%
Enterprise25.9%15.9%
Total page views80010,093
Total LLM citations74527,862

Lumen by Talkwalker

Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier. Lumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes.

Pros

  • Customer Support
  • Customization
  • Trend Analysis
  • Feature Quantity
  • Multi-platform
  • Training

SOCi

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape.

Pros

  • Ease of Use
  • Post Scheduling
  • Centralized Management
  • Scheduling Posts
  • Scheduling
  • Helpful