G2 Vendor Directory

Lumen by Talkwalker vs. Meltwater

A side-by-side comparison based on G2 review data.

MetricLumen by Talkwalker

by Hootsuite

Meltwater

by Meltwater

Overall rating4.34.1
Review count1372,678
Ease of use8.88.2
Ease of setup8.68.2
Quality of support9.48.8
Meets requirements8.68.2
NPS61.90476234.73167
Small Business39.3%41.5%
Mid-Market34.8%38.0%
Enterprise25.9%20.5%
Total page views8006,406
Total LLM citations74567,398

Lumen by Talkwalker

Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier. Lumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes.

Pros

  • Customer Support
  • Customization
  • Trend Analysis
  • Feature Quantity
  • Multi-platform
  • Training

Meltwater

Meltwater empowers companies with a suite of solutions that spans media, social, and consumer intelligence. Since 2001, we’ve helped organizations harness the world’s data in real time to fuel smarter decisions, stronger performance and sustainable growth. By analyzing nearly 1 billion pieces of content each day and transforming them into vital insights, Meltwater unlocks the competitive edge needed to drive results. With 27,000 customers, 50 offices across six continents and 2,200 employees, Meltwater is the industry partner of choice for global brands making an impact.

Pros

  • Ease of Use
  • Features
  • Helpful
  • Customer Support
  • Helpfulness
  • Customer Service