G2 Vendor Directory

Lumen by Talkwalker vs. impact.com

A side-by-side comparison based on G2 review data.

MetricLumen by Talkwalker

by Hootsuite

impact.com

by Impact

Overall rating4.34.4
Review count1372,758
Ease of use8.88.5
Ease of setup8.68.4
Quality of support9.48.6
Meets requirements8.68.8
NPS61.90476260.274481
Small Business39.3%78.0%
Mid-Market34.8%17.2%
Enterprise25.9%4.8%
Total page views80010,871
Total LLM citations74531,769

Lumen by Talkwalker

Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier. Lumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes.

Pros

  • Customer Support
  • Customization
  • Trend Analysis
  • Feature Quantity
  • Multi-platform
  • Training

impact.com

Managing partnerships across multiple platforms kills efficiency and growth potential. impact.com eliminates this friction with the only comprehensive platform that unifies affiliate, creator, and advocacy programs. Access 250K+ quality partners, automate manual tasks, and track true incremental value—all while our expert team handles the heavy lifting from migration to optimization.

Pros

  • Ease of Use
  • Features
  • User Interface
  • Affiliate Marketing
  • Helpful
  • Easy Setup