G2 Vendor Directory

Lumen by Talkwalker vs. Brandwatch Consumer Intelligence

A side-by-side comparison based on G2 review data.

MetricLumen by Talkwalker

by Hootsuite

Brandwatch Consumer Intelligence

by Brandwatch

Overall rating4.34.4
Review count137730
Ease of use8.88.5
Ease of setup8.68.3
Quality of support9.48.8
Meets requirements8.68.7
NPS61.90476259.212377
Small Business39.3%30.4%
Mid-Market34.8%35.5%
Enterprise25.9%34.1%
Total page views8002,422
Total LLM citations74542,148

Lumen by Talkwalker

Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier. Lumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes.

Pros

  • Customer Support
  • Customization
  • Trend Analysis
  • Feature Quantity
  • Multi-platform
  • Training

Brandwatch Consumer Intelligence

Brandwatch empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Its Consumer Intelligence solution offers AI-enriched data from over 100m social and online sources helping data-driven organizations better understand how consumers feel about their brands, products and industry trends and topics. Insights drawn from this data can help businesses make faster, smarter decisions that better connect with their consumers.

Pros

  • Ease of Use
  • Helpful
  • Intuitive
  • User Interface
  • Dashboards
  • Data Accuracy