Lumen by Talkwalker vs. Brand24
A side-by-side comparison based on G2 review data.
| Metric | Lumen by Talkwalker | Brand24 |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 137 | 384 |
| Ease of use | 8.8 | 9.3 |
| Ease of setup | 8.6 | 9.1 |
| Quality of support | 9.4 | 9.6 |
| Meets requirements | 8.6 | 9.1 |
| NPS | 61.904762 | 73.697917 |
| Small Business | 39.3% | 65.2% |
| Mid-Market | 34.8% | 28.5% |
| Enterprise | 25.9% | 6.3% |
| Total page views | 800 | 1,761 |
| Total LLM citations | 745 | 40,016 |
Lumen by Talkwalker
Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier. Lumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes.
- Customer Support
- Customization
- Trend Analysis
- Feature Quantity
- Multi-platform
- Training
Brand24
Brand24 is one of the most advanced social listening and media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers, and monitor their competition.
- Ease of Use
- Helpful
- Brand Monitoring
- User Interface
- Mentions Tracking
- Reporting