LiveAgent vs. ServiceNow Customer Service Management
A side-by-side comparison based on G2 review data.
| Metric | LiveAgent | ServiceNow Customer Service Management |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 1,538 | 523 |
| Ease of use | 9.1 | 8.7 |
| Ease of setup | 8.9 | 8.3 |
| Quality of support | 9.2 | 8.7 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 69.277515 | 54.473161 |
| Small Business | 66.6% | 12.8% |
| Mid-Market | 23.5% | 33.0% |
| Enterprise | 9.9% | 54.2% |
| Total page views | 1,682 | 2,472 |
| Total LLM citations | 13,109 | 12,182 |
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple
ServiceNow Customer Service Management
ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents.
- Ease of Use
- Features
- Case Management
- Efficiency
- Automation
- Centralization