LiveAgent vs. HappyFox Help Desk
A side-by-side comparison based on G2 review data.
| Metric | LiveAgent | HappyFox Help Desk |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 1,538 | 138 |
| Ease of use | 9.1 | 9.4 |
| Ease of setup | 8.9 | 9.1 |
| Quality of support | 9.2 | 9.2 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 69.277515 | 70.289855 |
| Small Business | 66.6% | 42.5% |
| Mid-Market | 23.5% | 44.9% |
| Enterprise | 9.9% | 12.6% |
| Total page views | 1,682 | 623 |
| Total LLM citations | 13,109 | 2,021 |
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple
HappyFox Help Desk
HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user-friendly interface, robust automation, and advanced reporting capabilities, it enhances response times and customer satisfaction. Trusted by over 12,000 companies in 70+ countries, HappyFox serves diverse industries such as education, IT, media, e-commerce, retail, manufacturing, non-profit, and government, ensuring seamless support operations across various sectors.
- Ease of Use
- Customer Support
- Automation
- Efficiency
- Easy Setup
- Intuitive