LiveAgent vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | LiveAgent | Freshservice |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 1,538 | 1,366 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 8.9 | 9.0 |
| Quality of support | 9.2 | 9.1 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 69.277515 | 75.644917 |
| Small Business | 66.6% | 18.0% |
| Mid-Market | 23.5% | 60.9% |
| Enterprise | 9.9% | 21.1% |
| Total page views | 1,682 | 3,143 |
| Total LLM citations | 13,109 | 28,238 |
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface