G2 Vendor Directory

Listen360 vs. UserVoice

A side-by-side comparison based on G2 review data.

MetricListen360

by EverCommerce

UserVoice

by UserVoice

Overall rating4.54.5
Review count46243
Ease of use9.58.9
Ease of setup9.08.7
Quality of support9.49.2
Meets requirements9.29.1
NPS70.45454569.827586
Small Business40.0%10.3%
Mid-Market46.7%61.3%
Enterprise13.3%28.4%
Total page views121493
Total LLM citations3304,380

Listen360

Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.

Pros

  • Efficiency Improvement
  • Customer Support
  • Data Management

UserVoice

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations.

Pros

  • Feedback Management
  • Ease of Use
  • Feedback
  • Helpful
  • Customer Support
  • Idea Management