Listen360 vs. Customer Experience Solutions
A side-by-side comparison based on G2 review data.
| Metric | Listen360 | Customer Experience Solutions |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 46 | 33 |
| Ease of use | 9.5 | 9.5 |
| Ease of setup | 9.0 | 9.7 |
| Quality of support | 9.4 | 9.3 |
| Meets requirements | 9.2 | 9.5 |
| NPS | 70.454545 | 78.125 |
| Small Business | 40.0% | 24.2% |
| Mid-Market | 46.7% | 39.4% |
| Enterprise | 13.3% | 36.4% |
| Total page views | 121 | 101 |
| Total LLM citations | 330 | 24 |
Listen360
Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.
- Efficiency Improvement
- Customer Support
- Data Management
Customer Experience Solutions
Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM).