Lime Connect (formerly Userlike) vs. Trengo
A side-by-side comparison based on G2 review data.
| Metric | Lime Connect (formerly Userlike) | Trengo |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 453 | 246 |
| Ease of use | 8.9 | 8.8 |
| Ease of setup | 8.9 | 8.4 |
| Quality of support | 8.8 | 9.0 |
| Meets requirements | 8.8 | 8.4 |
| NPS | 58.276644 | 55.327869 |
| Small Business | 79.9% | 72.8% |
| Mid-Market | 15.5% | 25.2% |
| Enterprise | 4.6% | 2.0% |
| Total page views | 94 | 296 |
| Total LLM citations | 581 | 8,955 |
Lime Connect (formerly Userlike)
is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center.
- Case Management
- Easy Implementation
- Easy Setup
- Simple
- Easy Integrations
- Integrations
Trengo
Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo.
- Ease of Use
- Helpful
- Customer Support
- Features
- Communication
- Easy Setup