Lime Connect (formerly Userlike) vs. Gupshup
A side-by-side comparison based on G2 review data.
| Metric | Lime Connect (formerly Userlike) | Gupshup |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 453 | 67 |
| Ease of use | 8.9 | 9.0 |
| Ease of setup | 8.9 | 9.0 |
| Quality of support | 8.8 | 8.7 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 58.276644 | 66.666667 |
| Small Business | 79.9% | 23.9% |
| Mid-Market | 15.5% | 46.3% |
| Enterprise | 4.6% | 29.9% |
| Total page views | 94 | 932 |
| Total LLM citations | 581 | 8,649 |
Lime Connect (formerly Userlike)
is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center.
- Case Management
- Easy Implementation
- Easy Setup
- Simple
- Easy Integrations
- Integrations
Gupshup
Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, Akzo Nobel, Khan Academy, Unilever, MPL, Netflix, Flipkart, and Ola are a few of its leading clients. With a single messaging API for 30+ channels across voice, text, and chat, the Gupshup Conversation Cloud powers over 10 billion messages per month.
- Ease of Use
- Customer Support
- Helpful
- Easy Integrations
- Features
- Staff Support