G2 Vendor Directory

Lime Connect (formerly Userlike) vs. BotSpace

A side-by-side comparison based on G2 review data.

MetricLime Connect (formerly Userlike)

by Lime Connect

BotSpace

by BotSpace

Overall rating4.44.8
Review count45337
Ease of use8.99.6
Ease of setup8.99.7
Quality of support8.89.5
Meets requirements8.89.5
NPS58.27664482.857143
Small Business79.9%70.3%
Mid-Market15.5%27.0%
Enterprise4.6%2.7%
Total page views94166
Total LLM citations581693

Lime Connect (formerly Userlike)

is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center.

Pros

  • Case Management
  • Easy Implementation
  • Easy Setup
  • Simple
  • Easy Integrations
  • Integrations

BotSpace

BotSpace is an AI-powered platform that helps businesses sell, support, and market on WhatsApp and Instagram. You can automate chats, send broadcasts, run campaigns, and manage customer conversations — all in one place. It's easy to use, works with your team, and saves hours every week with AI tools.

Pros

  • Ease of Use
  • Customer Support
  • Automation
  • User Interface
  • Easy Integrations
  • Integrations