Lakeside SysTrack vs. Thena
A side-by-side comparison based on G2 review data.
| Metric | Lakeside SysTrack | Thena |
|---|---|---|
| Overall rating | 4.5 | 4.9 |
| Review count | 23 | 65 |
| Ease of use | 8.5 | 9.6 |
| Ease of setup | 8.2 | 9.7 |
| Quality of support | 9.1 | 9.7 |
| Meets requirements | 8.9 | 9.5 |
| NPS | 63.636364 | 93.846154 |
| Small Business | 4.3% | 58.5% |
| Mid-Market | 8.7% | 38.5% |
| Enterprise | 87.0% | 3.1% |
| Total page views | 124 | 249 |
| Total LLM citations | 0 | 1,847 |
Lakeside SysTrack
Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry's most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility. Learn how you can save 20% on annual IT costs per employee at lakesidesoftware.com.
Thena
Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from Vercel, Amplitude, FOX, Etsy, and LaunchDarkly.
- Efficiency
- Ticket Management
- Case Management
- Visibility
- Integrations
- Customer Satisfaction