Key Survey vs. Resonate CX
A side-by-side comparison based on G2 review data.
| Metric | Key Survey | Resonate CX |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 26 | 594 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 8.6 | 9.4 |
| Quality of support | 8.8 | 9.5 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 66.666667 | 77.07231 |
| Small Business | 26.9% | 40.8% |
| Mid-Market | 38.5% | 26.4% |
| Enterprise | 34.6% | 32.8% |
| Total page views | 23 | 2,280 |
| Total LLM citations | 2 | 3,269 |
Key Survey
Key Survey by FORM is the industry’s most customizable survey management solution designed to transform customer and team member experiences for good. Easily create surveys with multichannel distribution that include custom end-to-end design options, including colors, fonts, and logos. Then group responses by participant type, region, and custom fields for at-a-glance review and analysis. Use role-based access to get the data you need and open API and integrations to connect survey response with other systems of record.
Resonate CX
Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line.
- Ease of Use
- Helpful
- Feedback Management
- Customer Feedback
- Insights Generation
- Visibility