G2 Vendor Directory

Key Survey vs. Resonate CX

A side-by-side comparison based on G2 review data.

MetricKey Survey

by FORM

Resonate CX

by Resonate Solutions

Overall rating4.54.6
Review count26594
Ease of use9.19.3
Ease of setup8.69.4
Quality of support8.89.5
Meets requirements9.39.3
NPS66.66666777.07231
Small Business26.9%40.8%
Mid-Market38.5%26.4%
Enterprise34.6%32.8%
Total page views232,280
Total LLM citations23,269

Key Survey

Key Survey by FORM is the industry’s most customizable survey management solution designed to transform customer and team member experiences for good. Easily create surveys with multichannel distribution that include custom end-to-end design options, including colors, fonts, and logos. Then group responses by participant type, region, and custom fields for at-a-glance review and analysis. Use role-based access to get the data you need and open API and integrations to connect survey response with other systems of record.

Pros

    Resonate CX

    Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line.

    Pros

    • Ease of Use
    • Helpful
    • Feedback Management
    • Customer Feedback
    • Insights Generation
    • Visibility