G2 Vendor Directory

Key Survey vs. Hotjar by Contentsquare

A side-by-side comparison based on G2 review data.

MetricKey Survey

by FORM

Hotjar by Contentsquare

by Contentsquare

Overall rating4.54.3
Review count26345
Ease of use9.19.1
Ease of setup8.69.1
Quality of support8.88.8
Meets requirements9.38.8
NPS66.66666755.120482
Small Business26.9%52.5%
Mid-Market38.5%37.9%
Enterprise34.6%9.6%
Total page views231,347
Total LLM citations25,035

Key Survey

Key Survey by FORM is the industry’s most customizable survey management solution designed to transform customer and team member experiences for good. Easily create surveys with multichannel distribution that include custom end-to-end design options, including colors, fonts, and logos. Then group responses by participant type, region, and custom fields for at-a-glance review and analysis. Use role-based access to get the data you need and open API and integrations to connect survey response with other systems of record.

Pros

    Hotjar by Contentsquare

    Hotjar by Contentsquare is the experience platform for teams who want to build better digital journeys, faster. With trusted data, context-aware AI, and built-in testing, it helps you optimize every part of the customer (or agent) journey. You can now understand, prioritize, and act faster to create experiences people love.

    Pros

    • Ease of Use
    • Features
    • Heatmaps
    • Helpful
    • Session Replay
    • Session Recordings